Name: The Cheesecake Factory
Price range: $$

The Cheesecake Factory Information

Stepping into The Cheesecake Factory on Sharon Rd in Charlotte, you immediately notice the bustling energy that fills the spacious dining area, with its warm lighting and eclectic décor giving off a welcoming, slightly upscale-casual vibe. The menu here is famously extensive, almost intimidating at first glance, but that’s part of the charm-you can find everything from hearty pastas and fresh salads to indulgent comfort food and, of course, an impressive selection of cheesecakes. One of the standout dishes that often draws praise is the Chicken Madeira, tender chicken paired with a rich mushroom and wine sauce, alongside perfectly roasted asparagus and mashed potatoes that feel indulgent without being over the top. The variety makes it ideal for groups with diverse tastes; someone can opt for a lighter Caesar salad with grilled salmon, while another enjoys a creamy, savory pasta dish, and everyone can still find room for dessert.

The service at this Charlotte location tends to match the lively pace of the restaurant. Servers are attentive and knowledgeable, walking guests through the menu’s labyrinth of options without ever making it feel rushed, and many diners comment on how staff go the extra mile for birthdays or special occasions, which adds a personal touch to the experience. Portion sizes are generous, reflecting the value diners get when exploring such a broad menu, and presentation is thoughtful without feeling fussy. The atmosphere complements the menu, striking a balance between vibrant and comfortable; it’s lively enough to feel fun but still relaxed enough for families or casual dates.

Reviews often highlight not just the food, but the experience as a whole, from the roomy booths that give a sense of privacy to the energetic, upbeat vibe that makes each visit feel celebratory. Desserts, especially the signature cheesecakes, are a consistent highlight, with flavors like Fresh Strawberry Cheesecake or Godiva Chocolate Cheesecake delivering on both taste and visual appeal. Whether you're stopping by for a quick lunch, a family dinner, or a special night out, The Cheesecake Factory on Sharon Rd offers a menu and atmosphere that cater to nearly every mood and occasion, making it a reliable choice for those seeking variety, quality, and a touch of indulgence in Charlotte.

Business Info

What People's Say About Place

We had a nice dinner there last week. I was hesitant based on the negative reviews, but the service was great. I can imagine things getting chaotic on a weekend, as we went on a Monday and they were still fairly busy. Food was great and flavorful. However, it did take a bit too long to come out. I think if you avoid weekends you should have a smooth experience.

Went here around 7 pm Monday night for dinner, it was packed inside and we had a 45 min wait to be seated, so we just walked around the mall for the time being. Service was very slow and it took a while for food to come to the table. Waiter was communicative about everything though. I wanted to try something new, so I chose the Factory nachos with grilled chicken (6/10) I wasn’t expecting the portion to be so large which was a plus, but the downside was that the cheese was congealed and had already sat for a while before it got to the table. Chips were a little too hard also. Definitely could’ve been a lot better, I didn’t enjoy them too much. To drink, I tried the Strawberry infused margarita (8.5/10) it was refreshing. Very busy night (prob because of the holidays) and it showed in the service and food. My overall rate of experience : 6.5/10

I never been here before but my server was Ms. Angie and she was awesome. I would go back again just because of the server and the great food and dessert in the atmosphere. But if you go there, it's best to have a reservation or you will be waiting a good while

From the time we were seated to taking our orders was 4 minutes. Then it took 17 minutes for the dishes to arrive. So, the food arrived surprisingly fast. The Server's name was Ashton. He was very attentive and polite. The good was great, except that they were lukewarm and not got, which is why Food gets only 4 stars. Overall, our experience was great for everyone in our party. Note, the gift cards are available again.

This review is mostly just to give a shoutout to our waitress Jennifer G because she was amazing!!! So kind, helpful, pleasant, and attentive. The grill was broken, the food wasn’t super hot [but it was yummy], and I’ve had problems at this location a couple of times before when coming in just to order a cheesecake to carry out [they always lose our ticket and we end up waiting over an hour]. But I would come back if Jennifer was our waitress just because she is that wonderful. Thank you!

Food was great. We were told 5-15 min wait. We waited less than 5 minutes. Richard was professional and quick. We did ask for the biscuits and chicken for an appetizer. It came out half way through dinner service. We were told it was the biscuits. It was worth the wait! Will return!

Walking around the mall it was hard to miss the signs for this restaurant. It made me want it. There was a line forming in the waiting area. I went on the website and placed an order. The wait was about half an hour which is understandable considering they are busy. What you might not know the pick up station is outside to the side. If you aren't sure about where. Go ahead and ask the hostess inside. The food was absolutely delicious. Everyone was friendly. Even the coworkers had high spirits. I notice everyone loving their food. Highly recommend this restaurant.

We had a long wait. 2hours. But most important was my daughter enjoyed her first visit for her birthday. Had a wonderful waitress

The Cheesecake Factory